Help Desk and contact questions

This article explains the difference between Helpdesk and contact questions.

To send a general contact question, go to “easychair.org” and locate Contact tab on top bar menu.

Please note that this page should not be used as a helpdesk for EasyChair users:

  • If you have questions about licenses or pricing, contact sales.
  • For general questions, please check frequently asked questions.
  • The helpdesk can only be accessed if it is included in your conference license.

Helpdesk Questions and Technical Support

Our help desk is designed to provide technical support. To access our helpdesk → “login” → change to any role → click on the menu tab “help”

Using this page you can send helpdesk questions to the EasyChair support team.

Please write your question in English. While we use automatic translators, we sometimes cannot understand automatically translated sentences.

If you report a bug or a technical problem, provide as much information as possible.

Do not use general phrases like "one of our reviewers has a problem with a review request" - give the name of the reviewer and the submission number so we could identify the request.

Provide screenshots when appropriate as an attachment. If you have more than one attachment, send them as a single zip file.

Avoid multi-part questions consisting of several parts, because they may take a very long time to answer. If you have several questions, submit them separately.