Field Service Lightning: Redefining Workforce Management

EasyChair Preprint 15917

Abstract

FSM (Field Service Management) refers to the practice of orchestrating and streamlining mobile workers' tasks so that they provide comprehensive services on-site for businesses that rely on field operations, like technicians, home healthcare providers or delivery staff. Field service management plays an essential role in increasing customer satisfaction while increasing operational efficiency and ultimately driving business success. This guide presents key concepts of Field Service Lightning, helping improve efficiency and enhance customer satisfaction by automating time-consuming manual and complex processes so mobile workers can focus on developing relationships instead.

Keyphrases: Agent, Dispatcher, Salesforce, Scheduling, field service lightning, mobile workers, service appointments

@booklet{EasyChair:15917,
  author    = {Laxman Vattam and Kalpana Puli},
  title     = {Field Service Lightning: Redefining Workforce Management},
  howpublished = {EasyChair Preprint 15917},
  year      = {EasyChair, 2025}}