The Attractive Factors of Serving Robotics in Medical Institutions and User Interaction

EasyChair Preprint 5576

Abstract

Taiwan is facing demographic changes. Due to the dual impacts of aging and declining birthrate, how to respond to the demographic challenges and meet the future demand for medical services have become the important concerns in community. With the engagement of artificial intelligence and robotics technology in recent years, various new types of robots have been created, and service robots are developing rapidly. The applications of service robots include tour assistance, company and cares. It overcomes the shortness of staffs and the limited services in medical institute, providing service and fitting the clients’ demand. This paper takes the Pepper, a service-oriented robot, as an example to investigate the relationship between human-computer interactions by the repertory grid method. The study uses interviews to obtain the attractive factors of human-computer interaction. Results have shown that the functionality and appearance are the most crucial factors. The robots receive the users’ attention, results in not only a better interpersonal communication between medical institute and user, but releasing users stress while in waiting for medical treatments. Finally, the research is summarized into recommendations, such as the addition of barrier-free design, direct guidance, voice recognition, multiple languages, medical games, and time limits, which can be used as a reference for future industries or research.

Keyphrases: Attractiveness factors, HCI, service robot

@booklet{EasyChair:5576,
  author    = {Min-Chi Chiu},
  title     = {The Attractive Factors of Serving Robotics in Medical Institutions and User Interaction},
  howpublished = {EasyChair Preprint 5576},
  year      = {EasyChair, 2021}}