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Author:Ahmed Abbas

Publications
Smart Customer Care: Scraping Social Media to Predict Customer Satisfaction in Egypt Using Machine Learning Models
Mohamed Anwar, Karim Omar, Ahmed Abbas, Fakhreldin Abdelmonim, Mohamed Refaie, Walaa Medhat, Aly Abdelrazek, Yomna Eid and Eman Gawish
EasyChair Preprint no. 8562

Keyphrases

Arabic language, CNN, customer satisfaction, Egypt, GRU, LSTM, RNN, Sentiment Analysis, social media, Topic Modelling.

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