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Online Complaining Behavior (OCB)
Papers
Understanding Customers’ Insights Using Attribution Theory
Raksmey Sann
,
Pei-Chun Lai
,
Shu-Yi Liaw
and
Chi Ting Chen
EasyChair Preprint no. 9926
Modelling Online Complaining Behaviour in The Hospitality Industry: an Application of Data Mining Algorithms
Raksmey Sann
,
Pei-Chun Lai
,
Shu-Yi Liaw
and
Chi Ting Chen
EasyChair Preprint no. 6838
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