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Keyword:Online Complaining Behavior (OCB)

Papers
Understanding Customers’ Insights Using Attribution Theory
Raksmey Sann, Pei-Chun Lai, Shu-Yi Liaw and Chi Ting Chen
EasyChair Preprint no. 9926
Modelling Online Complaining Behaviour in The Hospitality Industry: an Application of Data Mining Algorithms
Raksmey Sann, Pei-Chun Lai, Shu-Yi Liaw and Chi Ting Chen
EasyChair Preprint no. 6838
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