Keyword:service quality

Publications
The Effectiveness of Customer Perspective in Balanced Scorecard in Driving Customer Satisfaction and Loyalty in Palestinian Banks Axel Egon EasyChair Preprint 14606
The Impact of Covid-19 on Customer Trust in The Life Insurance Industry Nina Tarja Halonen, Mohamad Rizan and Usep Suhud EasyChair Preprint 4039
The Quality of Service Perception among Public Transport Users in Metro Manila Considering Dominance of Paratransit Modes Noriel Christopher Tiglao, Janna De Veyra and Niki Jon Tolentino EasyChair Preprint 1303
Artificial Intelligence in Swedish Policies: Values, benefits, considerations and risks Daniel Toll, Ida Lindgren, Ulf Melin and Christian Østergaard Madsen EasyChair Preprint 1243
Cross-Cultural Posting Online Review Behavior: Service Attributes for Hotels in Cambodia Raksmey Sann and Pei-Chun Lai EasyChair Preprint 863